Apprenticeships exciting HMRC boss

A leading civil servant has described the changes brought about to apprenticeships within HMRC as the top challenge facing the organization in the coming year.

Ruth Owen is head of the Operational Delivery Profession and director general, customer services, HMRC and she says that 2017 will demand a lot of her colleagues to integrate and adapt new apprenticeship standards that came into force this year.

Answering a question on what has been the most significant change in her profession this year, Owen said, “The introduction of the ODP level 3 apprenticeship has been a big and exciting piece of work within the profession.

“We have played a key role in helping departments to contribute towards the commitment to have three million apprenticeship starts by 2020,” she said. “Apprenticeships are a fantastic way of bringing talented people into the civil service and equipping them to deliver excellent customer service. So far we have over 3,000 across the profession. I have met some of them and they bring a wealth of experience and fresh perspectives with them. I look forward to there being many more in the year to come!”

HMRC currently offer apprentices in Business, Finance, Commercial, Digital and Tech and Project Delivery.